# support **URL:** https://www.virtocommerce.org/c/support/12.md [Latest](https://www.virtocommerce.org/latest.md) · [Categories](https://www.virtocommerce.org/categories.md) · [Tags](https://www.virtocommerce.org/tags.md) --- ## [About the support category](https://www.virtocommerce.org/t/about-the-support-category/27)
**Author:** [@sasha](https://www.virtocommerce.org/u/sasha)\ **Replies:** 0
Support on configuring and using Virto Commerce after it is up and running. For installation questions, use the install category. --- ## [Theme CSS file is served from Virto Theme Assets instead of deployed theme files and breaks when asset is deleted](https://www.virtocommerce.org/t/theme-css-file-is-served-from-virto-theme-assets-instead-of-deployed-theme-files-and-breaks-when-asset-is-deleted/856)
**Author:** [@NomanaReveation](https://www.virtocommerce.org/u/NomanaReveation)\ **Replies:** 3\ **Last updated:** [July 20, 2026, 7:13am UTC](https://www.virtocommerce.org/t/theme-css-file-is-served-from-virto-theme-assets-instead-of-deployed-theme-files-and-breaks-when-asset-is-deleted/856 "2026-07-20T07:13:37Z")
We are experiencing an issue with theme asset resolution in our Virto Commerce storefront. Environment Virto Commerce Storefront Custom React Theme Deployed via our standard deployment process Issue We have a styleshe… --- ## [How do I assign an order to a user/employer in Virtocommerce?](https://www.virtocommerce.org/t/how-do-i-assign-an-order-to-a-user-employer-in-virtocommerce/841)
**Author:** [@charlesansong](https://www.virtocommerce.org/u/charlesansong)\ **Replies:** 11\ **Last updated:** [June 14, 2026, 8:13am UTC](https://www.virtocommerce.org/t/how-do-i-assign-an-order-to-a-user-employer-in-virtocommerce/841 "2026-06-14T08:13:57Z")
I am trying to create a user who can be assigned an order. He/she only sees the assigned order. How do I do that? --- ## [How to Run a Real Root Cause Analysis on a Virto Commerce Project (and Solve Problems Faster, Together)](https://www.virtocommerce.org/t/how-to-run-a-real-root-cause-analysis-on-a-virto-commerce-project-and-solve-problems-faster-together/855)
**Author:** [@OlegoO](https://www.virtocommerce.org/u/OlegoO)\ **Replies:** 2\ **Last updated:** [June 4, 2026, 11:15am UTC](https://www.virtocommerce.org/t/how-to-run-a-real-root-cause-analysis-on-a-virto-commerce-project-and-solve-problems-faster-together/855 "2026-06-04T11:15:25Z")
A note to the people who own the outcome This is for the business owners, delivery leads, implementation partners, architects, and engineering managers behind ecommerce solutions. As commerce ecosystems grow, they na… --- ## [How do I resolve pdf invoice rendering](https://www.virtocommerce.org/t/how-do-i-resolve-pdf-invoice-rendering/842)
**Author:** [@charlesansong](https://www.virtocommerce.org/u/charlesansong)\ **Replies:** 2\ **Last updated:** [March 16, 2026, 10:56am UTC](https://www.virtocommerce.org/t/how-do-i-resolve-pdf-invoice-rendering/842 "2026-03-16T10:56:46Z")
I tried to click “Get PDF Invoice” in an order window and got the error below. It’s a dependency error. However, trying to resolve it “breaks” the docker platform container. Does anyone know how to resolve this error saf… --- ## [Password Protection](https://www.virtocommerce.org/t/password-protection/804)
**Author:** [@MM1432](https://www.virtocommerce.org/u/MM1432)\ **Replies:** 1\ **Last updated:** [September 11, 2025, 9:01am UTC](https://www.virtocommerce.org/t/password-protection/804 "2025-09-11T09:01:53Z")
Is it possible to make the storefront password-protected and restrict access only to registered members through client-side SSO? --- ## [How to import/export an employee?](https://www.virtocommerce.org/t/how-to-import-export-an-employee/772)
**Author:** [@Swett-Hub](https://www.virtocommerce.org/u/Swett-Hub)\ **Replies:** 1\ **Last updated:** [May 5, 2025, 11:01am UTC](https://www.virtocommerce.org/t/how-to-import-export-an-employee/772 "2025-05-05T11:01:19Z")
How do you get an employee into Virto without having to type them into the UI? In Companies and Contacts, I see at least one record with an Employee icon and an employee type. However, when I export organizations and c… --- ## [Capture web session traffic](https://www.virtocommerce.org/t/capture-web-session-traffic/678)
**Author:** [@OlegoO](https://www.virtocommerce.org/u/OlegoO)\ **Replies:** 0\ **Last updated:** [February 22, 2024, 1:53pm UTC](https://www.virtocommerce.org/t/capture-web-session-traffic/678 "2024-02-22T13:53:09Z")
Capturing live requests and Virto Commerce interactions using HTTP network sessions can be a powerful troubleshooting exercise. You can help expedite issue resolution time by providing network sessions to Virto Commerce … --- ## [Issue with Subscription Orders](https://www.virtocommerce.org/t/issue-with-subscription-orders/762)
**Author:** [@Aman](https://www.virtocommerce.org/u/Aman)\ **Replies:** 4\ **Last updated:** [February 16, 2025, 3:50pm UTC](https://www.virtocommerce.org/t/issue-with-subscription-orders/762 "2025-02-16T15:50:57Z")
We are encountering an issue where subscription orders continue to be created for a specific store, even though the subscription feature has been disabled in the general settings. Additionally, we have deleted the Hangfi… --- ## [Product Variations Not Displaying Correctly in Virto Commerce](https://www.virtocommerce.org/t/product-variations-not-displaying-correctly-in-virto-commerce/761)
**Author:** [@gasitfundapk](https://www.virtocommerce.org/u/gasitfundapk)\ **Replies:** 1\ **Last updated:** [January 30, 2025, 4:08pm UTC](https://www.virtocommerce.org/t/product-variations-not-displaying-correctly-in-virto-commerce/761 "2025-01-30T16:08:22Z")
Hello I’m facing an issue where product variations are not displaying correctly on the storefront in Virto Commerce. The variations are properly configured in the admin panel, but they either don’t appear at all or show… --- ## [Add New Country Region](https://www.virtocommerce.org/t/add-new-country-region/759)
**Author:** [@Sahilgoel156](https://www.virtocommerce.org/u/Sahilgoel156)\ **Replies:** 0\ **Last updated:** [January 25, 2025, 4:22pm UTC](https://www.virtocommerce.org/t/add-new-country-region/759 "2025-01-25T16:22:27Z")
Hello Team, Are there any options to add country regions directly within the platform, rather than through files? --- ## [Config reverse proxy for GoogleSSO](https://www.virtocommerce.org/t/config-reverse-proxy-for-googlesso/738)
**Author:** [@giantpenguin](https://www.virtocommerce.org/u/giantpenguin)\ **Replies:** 2\ **Last updated:** [October 11, 2024, 8:29am UTC](https://www.virtocommerce.org/t/config-reverse-proxy-for-googlesso/738 "2024-10-11T08:29:24Z")
Hi Team, I am now trying the GoogleSSO (GitHub - VirtoCommerce/vc-module-google-sso: Enables Google external login setup for Virto Commerce Platform and Frontend) on the recent Frontend App (GitHub - VirtoCommerce/vc-fr… --- ## [How to know what version of vc-theme-b2b-vue works well on what version of platform/storefront](https://www.virtocommerce.org/t/how-to-know-what-version-of-vc-theme-b2b-vue-works-well-on-what-version-of-platform-storefront/686)
**Author:** [@giantpenguin](https://www.virtocommerce.org/u/giantpenguin)\ **Replies:** 2\ **Last updated:** [October 11, 2024, 7:11am UTC](https://www.virtocommerce.org/t/how-to-know-what-version-of-vc-theme-b2b-vue-works-well-on-what-version-of-platform-storefront/686 "2024-10-11T07:11:03Z")
I have 2times facing this kind of error: GraphQL.Validation.Errors.FieldsOnCorrectTypeError: Cannot query field ‘store’ on type ‘Query’. There is a post of the issue at: Try to run virto storefront had error on Graphql … --- ## [Need help on filtering Categories based on category property](https://www.virtocommerce.org/t/need-help-on-filtering-categories-based-on-category-property/733)
**Author:** [@giantpenguin](https://www.virtocommerce.org/u/giantpenguin)\ **Replies:** 2\ **Last updated:** [October 1, 2024, 9:35am UTC](https://www.virtocommerce.org/t/need-help-on-filtering-categories-based-on-category-property/733 "2024-10-01T09:35:18Z")
I want to filter some Categories based on its boolean ShowOnHomepage property, I have tested the query through the graphql-playground, it returns desired result (just returned the Categories have ShowOnHomepage of true): … --- ## [Import Images to the products](https://www.virtocommerce.org/t/import-images-to-the-products/694)
**Author:** [@Sahilgoel156](https://www.virtocommerce.org/u/Sahilgoel156)\ **Replies:** 3\ **Last updated:** [April 25, 2024, 10:07am UTC](https://www.virtocommerce.org/t/import-images-to-the-products/694 "2024-04-25T10:07:05Z")
Hi, Is there a way to link uploaded images directly to products without having to add the images to the assets folder and manually list all the links in a CSV file? --- ## [OAuth applications field In security Virto platform](https://www.virtocommerce.org/t/oauth-applications-field-in-security-virto-platform/667)
**Author:** [@Sahilgoel156](https://www.virtocommerce.org/u/Sahilgoel156)\ **Replies:** 1\ **Last updated:** [January 5, 2024, 7:34pm UTC](https://www.virtocommerce.org/t/oauth-applications-field-in-security-virto-platform/667 "2024-01-05T19:34:41Z")
Hi @OlegoO, Can you please provide information about the purpose and usage of OAuth applications? I couldn’t find any documentation on this, so could you please give me a brief overview? --- ## [Approved Flag in Order Details](https://www.virtocommerce.org/t/approved-flag-in-order-details/664)
**Author:** [@Sahilgoel156](https://www.virtocommerce.org/u/Sahilgoel156)\ **Replies:** 2\ **Last updated:** [January 5, 2024, 5:35pm UTC](https://www.virtocommerce.org/t/approved-flag-in-order-details/664 "2024-01-05T17:35:58Z")
Hi, While reviewing the order details on the Virto platform, I noticed a flag labeled ‘Approved.’ Could you please explain the purpose or function of this flag? --- ## [Order Export to CSV](https://www.virtocommerce.org/t/order-export-to-csv/658)
**Author:** [@MM1432](https://www.virtocommerce.org/u/MM1432)\ **Replies:** 2\ **Last updated:** [January 5, 2024, 5:22pm UTC](https://www.virtocommerce.org/t/order-export-to-csv/658 "2024-01-05T17:22:34Z")
Hi Is there any way we can export the entire order list(along with the details) to csv or any other format? --- ## [How to set up a catalog menu on the frontend](https://www.virtocommerce.org/t/how-to-set-up-a-catalog-menu-on-the-frontend/654)
**Author:** [@volanar](https://www.virtocommerce.org/u/volanar)\ **Replies:** 8\ **Last updated:** [December 14, 2023, 3:06pm UTC](https://www.virtocommerce.org/t/how-to-set-up-a-catalog-menu-on-the-frontend/654 "2023-12-14T15:06:53Z")
Hi. When installing the frontend and theme, I cannot configure the menu as in the demo. I must have missed something. Demo My demo As you can see, the categories are not displayed after installing the dem… --- ## [How to fast supply to VC support service the Platform Information Details](https://www.virtocommerce.org/t/how-to-fast-supply-to-vc-support-service-the-platform-information-details/111)
**Author:** [@trueboroda](https://www.virtocommerce.org/u/trueboroda)\ **Replies:** 0\ **Last updated:** [December 5, 2019, 8:18am UTC](https://www.virtocommerce.org/t/how-to-fast-supply-to-vc-support-service-the-platform-information-details/111 "2019-12-05T08:18:18Z")
In case of problems with the Virto Commerce platform, it is very important for a support service to have detailed information about a state of a system at the end-user side (client). That is, which version of the platfor… --- ## [Filtering Categories based on product properties](https://www.virtocommerce.org/t/filtering-categories-based-on-product-properties/637)
**Author:** [@DivyaNautiyal-Rev](https://www.virtocommerce.org/u/DivyaNautiyal-Rev)\ **Replies:** 3\ **Last updated:** [October 18, 2023, 1:20pm UTC](https://www.virtocommerce.org/t/filtering-categories-based-on-product-properties/637 "2023-10-18T13:20:47Z")
I have countries mapped to each product, but I wish filter out the Categories(which can be either on parent category level or child category level) Countries. We are not able to get the Parent Categories based on the pro… --- ## [Fetching the total number of products inside Parent Category](https://www.virtocommerce.org/t/fetching-the-total-number-of-products-inside-parent-category/636)
**Author:** [@DivyaNautiyal-Rev](https://www.virtocommerce.org/u/DivyaNautiyal-Rev)\ **Replies:** 4\ **Last updated:** [October 18, 2023, 1:19pm UTC](https://www.virtocommerce.org/t/fetching-the-total-number-of-products-inside-parent-category/636 "2023-10-18T13:19:33Z")
We want to display the total number of products inside a Parent Category(i.e. the sum of total number of products inside each sub category), so we are currently using the listEntries API in catalog module with this paylo… --- ## [Issue referencing a foreign key 'Id' from 'StoreShippingMethod' table in VirtoCommerce using EntityFramework](https://www.virtocommerce.org/t/issue-referencing-a-foreign-key-id-from-storeshippingmethod-table-in-virtocommerce-using-entityframework/628)
**Author:** [@DivyaNautiyal-Rev](https://www.virtocommerce.org/u/DivyaNautiyal-Rev)\ **Replies:** 3\ **Last updated:** [October 1, 2023, 6:21pm UTC](https://www.virtocommerce.org/t/issue-referencing-a-foreign-key-id-from-storeshippingmethod-table-in-virtocommerce-using-entityframework/628 "2023-10-01T18:21:40Z")
I’m encountering an issue while trying to reference a foreign key ‘Id’ from the ‘StoreShippingMethod’ table in my ‘CustomShipping’ table. When I attempt to run the migrations, a new ‘StoreShippingMethodEntity’ table is c… --- ## [PageBuilder designer cannot load its preview frame](https://www.virtocommerce.org/t/pagebuilder-designer-cannot-load-its-preview-frame/626)
**Author:** [@gipen2023](https://www.virtocommerce.org/u/gipen2023)\ **Replies:** 2\ **Last updated:** [September 15, 2023, 7:34am UTC](https://www.virtocommerce.org/t/pagebuilder-designer-cannot-load-its-preview-frame/626 "2023-09-15T07:34:04Z")
My PageBuilder designer cannot show its preview frame, the preview frame is empty There is an error on the console likes Uncaught Error: App context is missing. \*\* at useAppContext.ts:18:9\*\* It is PageBuilderM… --- ## [Why only b2b? we want b2c](https://www.virtocommerce.org/t/why-only-b2b-we-want-b2c/601)
**Author:** [@volanar](https://www.virtocommerce.org/u/volanar)\ **Replies:** 4\ **Last updated:** [September 7, 2023, 8:02am UTC](https://www.virtocommerce.org/t/why-only-b2b-we-want-b2c/601 "2023-09-07T08:02:04Z")
You position yourself as a b2b platform, but technically you are the best on github. I plan to use your platform as a B2C marketplace. Is this a good idea? --- ## [How to make Pages/Blogs work?](https://www.virtocommerce.org/t/how-to-make-pages-blogs-work/615)
**Author:** [@gipen2023](https://www.virtocommerce.org/u/gipen2023)\ **Replies:** 9\ **Last updated:** [September 6, 2023, 5:36am UTC](https://www.virtocommerce.org/t/how-to-make-pages-blogs-work/615 "2023-09-06T05:36:26Z")
Through the Content module, I create html Pages/Blogs and then trying to open the pages/blogs through the storefront site, it is always returned with 404 page. The contact page of the demo site https://vcst-demo-storefr… --- ## [Marketing Module](https://www.virtocommerce.org/t/marketing-module/600)
**Author:** [@MM1432](https://www.virtocommerce.org/u/MM1432)\ **Replies:** 1\ **Last updated:** [July 25, 2023, 6:11pm UTC](https://www.virtocommerce.org/t/marketing-module/600 "2023-07-25T18:11:03Z")
Hi How do we add promo codes at checkout.? Like, allowing users to input promo code and then getting a discount on their subtotal Thanks --- ## [Create Setting for MultiValue option to select](https://www.virtocommerce.org/t/create-setting-for-multivalue-option-to-select/591)
**Author:** [@Koshalgarg155](https://www.virtocommerce.org/u/Koshalgarg155)\ **Replies:** 2\ **Last updated:** [June 21, 2023, 4:51pm UTC](https://www.virtocommerce.org/t/create-setting-for-multivalue-option-to-select/591 "2023-06-21T16:51:16Z")
Hi, I am trying to add some values in my custom settings. This is how I created the setting. But I want to change this setting to multivalue. So the user can select multiple values in the platform. Is it possible to ma… --- ## [Payment Methods On Customer level](https://www.virtocommerce.org/t/payment-methods-on-customer-level/589)
**Author:** [@Koshalgarg155](https://www.virtocommerce.org/u/Koshalgarg155)\ **Replies:** 2\ **Last updated:** [June 9, 2023, 9:43am UTC](https://www.virtocommerce.org/t/payment-methods-on-customer-level/589 "2023-06-09T09:43:29Z")
Hi, Are there any payment methods on the customer level in the platform? So we can handle default payment method or store metadata of payment methods on the platform. --- ## [Category Issue on Homepage (Electronics Theme)](https://www.virtocommerce.org/t/category-issue-on-homepage-electronics-theme/579)
**Author:** [@Koshalgarg155](https://www.virtocommerce.org/u/Koshalgarg155)\ **Replies:** 5\ **Last updated:** [May 15, 2023, 8:16am UTC](https://www.virtocommerce.org/t/category-issue-on-homepage-electronics-theme/579 "2023-05-15T08:16:50Z")
Hi, I am using an electronics theme. I am facing one issue on the home page. On the home page, we have one default category. if we have more than 20 categories in the platform then at the start of the storefront it sear… [Next page](https://www.virtocommerce.org/c/support/12.md?page=1)