The Virto-Commerce software is disrupting searches and synchronising by establishing several indexes under one alias. For instance, when constructing more than one indexes using the alias xyz-member-active, only one index will sync while the others display zero doc count. When we look for data on a platform connected to this index, search capability is broken.
We are utilising the product version listed below.
Virtual commerce: 3.253.3
Elastic Cloud version: 8.6.2
Let me know if you need more detail about this.
Thank you in advance!