We are encountering an issue where subscription orders continue to be created for a specific store, even though the subscription feature has been disabled in the general settings. Additionally, we have deleted the Hangfire job responsible for creating subscription orders, but the problem persists.
Could you please advise on potential causes or steps to resolve this?
Platform : 3.832.6
Subscription Jobs are active:
Subscription Jobs are deactivated:
Thank you for your prompt response.
I checked the jobs in Hangfire, but the subscription job does not exist.
However, I want to point out that the subscription flag was enabled at the store level for all stores.
However, at the global level, it remains disabled. Despite this, subscriptions were generated for only a single store.
Is there anything else I should check or consider?
As I said, only the hangfire job can automatically create an order from a subscription. So, I recommend reviewing who is the creator of the order.
We’ve also disabled the subscription at both the store and global levels, but the issue appears to be affecting only one storefront and a few orders from that store. No one from the internal team is creating these orders, yet subscriptions are being randomly generated. There are no Hangfire jobs running. Some of these subscriptions have orders assigned, while others do not. Additionally, these subscriptions are being reported to our tax platform, causing reconciliation issues with taxes.
